.PAYMENT.

.We accept payment via PayPal, and any of your Credit Cards (Visa, MasterCard, American Express, UnionPay, Discover, JBL).

.We accept domestic bank transfer/ PayMe/ FPS for Hong Kong orders, you may found the information after checkout.  We will send you an email to confirm that order has been received. Payment will debit your account at time of check out. If, however, any of the items you have ordered is unavailable, we will contact you by email and arrange a refund for the value of that item.


.DELIVERY.

.We ship to all the countries that SF Express & EMS ship to. Please refer to their websites-

SF Express / EMS by Hong Kong Post

.Once your order has been dispatched you will receive tracking information from the courier.

.Free shipping for purchase amount of HK$2,000+ for orders to Taiwan and Macao, and HK$4,000+ for orders to the rest of the world.

.We always offer free shipping for domestic (Hong Kong) orders.

.For orders with a net purchase amount below the free shipping threshold, we will charge a minimal flat rate for shipping:

- HK$50 for Macao & Taiwan (2-3 working days)

- HK$400 for the rest of the world (4-10 working days) 

.For orders outside of Hong Kong, the items will be delivered by SF Express or EMS so long as the destination is within their delivery networks. Shipping is calculated automatically and will show at check out.

.Orders are generally sent out within 2 business days upon confirmation of the order and will be delivered in another 3 business days, so you should receive your purchase within a week!

.For orders within Hong Kong, your order will be delivered by SF Express. The order should in general arrive in 2 to 3 business days. Please ensure that you provide us with a suitable shipping address and a reachable telephone number when you place your order. We are unable to redirect orders once the items are dispatched.

*There are international import and export regulations we have to adhere to.

*Taxes and duties are based on shipping destination. If you are shipping your order outside of the Hong Kong additional duties and taxes will be charged. Please note that these charges vary by country and are the responsibility of the customer.

*Please note that we are unable to ship to PO boxes. 

.RETURN & EXCHANGE.

.If you are unhappy with your purchase, we are willing to provide an exchange or refund within 5 days of receipt. Please send us return request via order history within 5 days of receipt of your purchase. Request made after the deadline will not be granted. Or click here to redirect to the return centre.

.We regret that all discounted items cannot be returned. Items should be returned new, unused and with all garment tags still attached and also with the garment bag (if attached) as these are part of the product.

.Items must be returned to us unused, in the original condition and with all tags still attached. Returns that do not meet our policy will be sent back.

.Please note that once your parcel arrives at our warehouse it can take up to 14 days to receive your refund.

Hong Kong returns

.We are delighted to offer complimentary returns in Hong Kong, our returns process is now operated through SF Express. You don't have to fill up delivery form, we will have the courier to collect the return from your shipping address on the second business day after return request approved.

Rest of the World

.Returns For orders outside of Hong Kong, it is the customer's responsibility to pay the return postage including all tax and duties that are applicable. We recommend that you gain proof of postage for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.

.REFUND.

.All correctly returned products will be refunded to the purchaser’s account by original payment.

.Please be aware that it can take up to 14 days for the refund to appear in your account. We have a long-standing commitment to provide you with the best possible service every time you shop and to continually maintain a strong and lasting relationship with you. 

Please don't hesitate to email us if any questions: love@tynvie.com